CUSTOMER SERVICE/FAQ'S

CUSTOMER SERVICE/ FREQUENTLY ASKED QUESTIONS

• How do I place an order and what are your hours of operation?
  You may place your orders directly onto our website or call Customer Service. Customer Service is available to answer your questions or take orders Monday-Saturday 9 AM to 8 PM (EST) at (973) 489-7495. You may also place your order online 24 hours a day, 7 days a week.
  
  Orders cannot be cancelled once they are shipped.
  
  
• How long does it take you to process and ship my order?
  We take great pride in our products and each order is specially designed and assembled to ensure that you receive the freshest most delicious product at all times. We have no pre-made baskets. We begin processing your order the day after it is placed and it is shipped from our location in 1 business day via UPS Ground.
  
  You may also select USPS Express Mail for guaranteed next day delivery (add 1 day for remote rural areas and certain zip codes). You can check by clicking HERE to determine if your gift requires 1 or 2 days for delivery. Enter 07111 as the origin zip code.
  
  USPS Express Mail delivers weekdays and Saturdays.
  
  
• Once my order is placed, what happens next?
  You will immediately be sent an order confirmation email on which will be listed your total order, Gift Card message, shipping charges and sales tax (if applicable). If you do not receive an email confirmation or you need to change your order information, please email us or call Customer Service at (973) 489-7495 within 24 hours and tell us your requirements. If you email us include your daytime and evening telephone numbers to facilitate the process.
  
  
• If I have a large order that needs to be shipped to multiple addresses, what should I do?
  You may order each gift separately on the website.
  
  
• How do I find out the status of my order?
  Orders are shipped in 1 or 2 business days after they are received. You will receive an email confirmation with tracking information once your order is shipped.
  
  
• How do I cancel an order?
  Orders can be cancelled within 24 hours after they are placed by notifying us via email at info@gottohaveitromanticgiftcreations.com or by phone Monday-Saturday 9 AM - 8 PM (EST) at (973) 489-7495.
  
  Orders cannot be cancelled once they are shipped.
  
  
• Will my Gift Message Card be included in my gift?
  Yes, gift cards with your personal message are included in your gift.
  
  
• Do you include an invoice with gift items?
  We do not include any invoices or packing slips in gift orders. The order confirmation you receive from us when you place your order is your invoice.
  
  
• How are the gifts packaged for shipping?
  All of our Holiday and Romantic Gifts arrive fully assembled, enclosed in strong, clear shrinkwrap with our handcrafted bow attached. Then your gift is encased in bubble wrap and put into a sturdy shipping box filled with peanuts to ensure its safe arrival to your recipient.

• What methods of payment are accepted?
  We accept Visa, Mastercard and Discover credit cards. We also accept payments using Paypal.
  
  
• When will my credit card be charged?
  Once you place your order, we will obtain an authorization on your credit card to obligate funds for your order. However, your credit card will not actually be charged until your order has been shipped.
  
  
• What will be the total charged to my credit card?
  The total charged to your credit card includes the price of the merchandise, shipping charges and 7% sales tax if your address is in the State of New Jersey.
  
  
• Will I have to pay Sales Tax?
  You will be charged 7% Sales Tax only if your billing address is located in the State of New Jersey.

SUBSTITUTIONS

• What happens if you run out of a culinary product, will you substitute another item?
  In the event we are out of a particular culinary product, we will only put in its place an item that is of equal or greater value and similar in nature . We also will substitute chocolate confectioneries during the warm months with premium non-chocolate confections such as Southern Pecan Toffee, Assorted Fruit Candies, etc.
  If, however, we unexpectedly run out of the gift itself, we will contact you to see if you wish to choose another gift.